Question 1

How Do I Order Custom Artwork?

Accepted Answer

There are several options to choose from for custom work. 
You can opt for a painting or drawing in a few select styles. The options can be found here: https://www.raewrightartistry.ca/commissions
 
Please note that certain canvas/paper sizes are restricted for the number of figures that can be added.

Please fill out the information form and add your image. Please be as detailed as possible.
 If you have more than one image (which may be the case if you'd like a merged portrait completed), please email info@raewrightartistry.ca 
 
Please note that there is no longer a "Buy Now" option with commission requests. 
To have your name added to the queue and your space saved for a commission, a minimum 25% of your total is due upon booking.  
Your piece will begin when 50% of your total has been received. 
The remaining balance is due upon completion BEFORE the work is shipped/delivered/available for pick up.

You will be kept appraised of the work in progress and may make requests for small changes in your work as it is in progress. 
Once you have confirmed order satisfaction no further changes may be made. Confirming the order is acknowledgment that your order has been completed to your satisfaction. When confirmation of the piece is received, it will be shipped/delivered to you.

Question 2

What is your refund policy?

Accepted Answer

It is the goal of RWA to bring colour and happiness to all people and it is incredibly important that my clients are satisfied with their purchases. 
If you are not completely satisfied with your order, please email info@raewrightartistry.ca within 14 calendar days of receiving your order and I will be happy to work with you on a solution (ex. store credit, refund, or exhange). 
**Please note that commissions and DIY kits are final sale.

Items from the shop...
Items such as stickers, prints (without customization), greeting cards, etc, can be returned for refund. Please return all items in original packaging in new, unused, and undamaged condition. 
Please ensure you have contacted RWA before return shipping as you will be provided with a return shipping label. Please note there is a $5.99 fee for return shipping.

Once the items have been received the refund is submitted and should be posted within 5-7 business days pending your banking procedures.

Supporter refunds (Membership)
The Membership service fees are non-refundable but you can cancel any time. Please give at least 5 business days advanced notice of your renewal for cancellations.

If you have any questions, please email: info@raewrightartistry.ca

Question 3

Can you customize a print?

Accepted Answer

Like a print but it's missing that special... something? 
Prints from the shop can be customized with names, dates, and favourite sayings. 
When checking out from the shop, please include your requested customizations in the message section.

Question 4

How do I book a paint class?

Accepted Answer

Looking to books a painting class for your special occasion? 
First, select a date, then a painting, gather 6-15 participants and that's it! 
Use the form found here:

If there isn't a painting that speaks to you in the sample gallery, please let me know and I can create something for your event.

Question 5

Do you attend schools to read your books?

Accepted Answer

Short answer... yes! 
If you are interested in having me come to your school/daycare for a reading/presentation, please email info@raewrightartistry.ca 
Presentations are approx. 30-45 minutes and include an interactive storytelling, reading from 1-2 books, and a Q & A with the children.

Frequently Asked Questions

How Do I Order Custom Artwork?

What is your refund policy?

Can you customize a print?

How do I book a paint class?

Do you attend schools to read your books?

Guelph, Ontario

(519) 546-3559

contact@raewrightartistry.ca

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