Frequently Asked Questions
How do I book a private paint session?
To book a private virtual session please refer to the "Paint Sessions" Page in Products & Services.
Private events are $75 flat rate for up to 10 screens. You can add more screens for $5/ea
At this time, due to COVID19, all events are presently done in a Virtual format only. RWA utilizes the Zoom platform to host sessions.
When checking out, you may pay for your screen via:
2. Credit Card (Visa and Mastercard)
Sessions have prompt start times, however, the Zoom room is always open 10 minutes before session time.
For private events you have access to the Zoom room for up to 1 hour after the session concludes.
What is your refund policy?
**CUSTOM ARTWORK & DIY KITS ARE FINAL SALE
It is the goal of RWA to bring colour and happiness to all people and it is incredibly important that my clients are satisfied with their purchases.
If you are not completely satisfied with your order, please email email@example.com
within 14 calendar days of receiving your order and I will be happy to work with you on a solution (ex. store credit, refund, or exhange).
To make a return of items purchased from the Merchandise section of the RWA Store, please return all items in original packaging in new, unused, and undamaged condition.
Please ensure you have contacted RWA before return shipping as you will be provided with a return shipping label. Please note there is a $5.99 fee for return shipping.
Once the items have been received the refund is submitted and should be posted within 5-7 business days pending your banking procedures.
FOR PRIVATE VIRTUAL SESSIONS:
SEATS/SCREENS are refundable until 24 hours or less to start time of your event. After this point a 50% fee will be refunded and the remaining balance will be retained.
MATERIAL PACKAGES are non-refundable if we are 72 hours or less from the agreed pick up/drop off time.
FOR THE MEMBERSHIP SERVICE:
The Membership service fees are non-refundable but you can cancel any time. Please give at least 5 business days advanced notice of your renewal for cancellations.
If you have any questions, please email: firstname.lastname@example.org
How Do I Order Custom Artwork?
There are several options to choose from for custom work.
You can opt for a painting or drawing in a few select styles. The options may be found here: https://www.raewrightartistry.ca/rwa-store
Please note that certain canvas/paper sizes are restricted for the number of figures that can be added.
After purchase, please email: email@example.com with your order confirmation number and the image(s) you would like used as reference. Please be as specific in your requests as you can be.
You will be kept appraised of the work in progress and may make requests for small changes in your work as it is in progress.
Once you have confirmed order satisfaction no further changes may be made.
Confirming the order is acknowledgment that your order has been completed to your satisfaction. When confirmation of the piece is received, it will be shipped/delivered to you.
How Do I Order A DIY Paint Your Pet/Loved One Kit?
The RWA DIY Kits can be found here:
The Pet & Loved One kits are drawn to specification as per the image(s) sent and any additional requests you may have.
After purchase, please email firstname.lastname@example.org with your order confirmation number and images.
If you have more than one figure per canvas please send your FAVOURITE photo of each person/animal/creature. The figures do not have to be in the same photo.