Frequently Asked Questions

Where do you do your events?

At this time, due to COVID19, all events are presently done in a Virtual format only.
RWA utilizes the Zoom platform to host sessions.
Events are also done once per month, for free, on the RWA Facebook Page via Facebook Live.



How Can I Pay For My Screen?

When checking out, you may pay for your screen via:
1. PayPal 2. Credit Card (Visa and Mastercard) 3. PayPal eCheque
4. eTransfer to: info@raewrightartistry.ca (If paying by eTransfer, please include in the notes section, the date of the event and the names of the persons for whom you are paying.)



How early should I arrive to the event?

Sessions have prompt start times, however, the Zoom room is always open 10 minutes before session time.
For private events you have access to the Zoom room for up to 1 hour after the session concludes.



I've never painted before. Is that okay?

As we go through the event, we go step-by-step. All persons, from beginner to seasoned artists are welcome to attend. Follow along with the same paint brush and technique. If you have any quesions, please don't hestiate to ask for help!



How do I book a private pARTy?

To book a private virtual session you can head over to the "Bookings" section or email: info@raewrightartistry.ca to inquire about a date.
Private events are $75 flat rate for up to 10 screens.
Looking for a more affordable option? Check out the Video Rentals section!



My child is really young. What is a good age for my child to attend?

Art is enjoyable for all ages. With a background in Early Childhood Education, I am adept at working with young children. For public sessions, the family designated events have a recommended age listed.
If you are booking a private party, classes may be taught to children 3+ and adults.



I have a free seat/gift certificate. May I use this for fundraiser events?

Due to the nature of the fundraising events, gift certificates and free seats from the Art Club may not be redeemed for fundraisers.



What is your refund policy?

FOR IN PERSON SESSIONS: There are presently no refunds being offered for seats. If you have previously purchased a seat and have a credit you may use your credit towards any of the RWA Products & Services (excluding Membership, Curriculum, and Video Rental)

FOR CUSTOM ARTWORK:
Prior to beginning a custom piece (drawing, painting, painted shoes/totes, etc) a non-refundable deposit must be provided.
There are NO refunds offered for custom pieces. FOR VIRTUAL SESSIONS: SEATS/SCREENS are non-refundable, however the fee paid is transferrable to any of the RWA products and services (excepting the membership service). TO TRANSFER YOUR FEE TO ANOTHER SERVICE/DATE YOU MUST INFORM RWA AT LEAST 3 HOURS PRIOR TO THE START OF THE SESSION. REQUESTS FOR DATE CHANGES AFTER THIS POINT WILL NOT BE HONOURED.

FOR THE MEMBERSHIP SERVICE:
The Membership service fees are non-refundable but you can cancel any time. Please give at least 5 business days advanced notice of your renewal for cancellations.

If you have any questions, please email: info@raewrightartistry.ca



How Many People Can Join in a Virtual Session?

For private events, the Virtual Package comes with a maximum 10 screens. There is no limit to the number of persons per screen. You can add additional screens for $5/ea.

For public events, there is no limit to the number of people per screen.

Please note that it is important to utilize social distancing protocols when gathering with persons who are outside of your bubble.



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